Cole | DJSA Shipping Policy

Shipping Policy for David Jones Southern Africa

Shipping Destinations

David Jones Southern Africa ships products to various countries within the African continent. We currently offer shipping to:

  • South Africa
  • Botswana
  • Zambia
  • Other select African countries

Shipping Rates

Shipping rates vary based on destination and the size/weight of the order. Specific rates will be calculated at checkout. We strive to offer competitive shipping prices and regularly update our rates to ensure the best possible service.

Shipping Methods

We partner with reputable logistics providers to ensure timely and safe delivery of your orders. Our primary shipping partners include:

  • Gorosa Logistics (for Botswana)
  • Local couriers for intra-country deliveries

Delivery Timeframes

  • South Africa: 3-5 business days
  • Botswana: 5-7 business days
  • Zambia: 7-10 business days
  • Other countries: 10-14 business days

Please note that these timeframes are estimates and may vary due to unforeseen circumstances.

Order Processing

Orders are processed within 1-2 business days. You will receive a confirmation email once your order has been shipped, along with tracking information.

International Shipping

For customers outside of our primary shipping destinations, please contact us at sales@davidjonessouthernafrica.co.za for a custom shipping quote.

Customs and Duties

International orders may be subject to customs duties and taxes. These fees are the responsibility of the recipient and vary by country. Please check with your local customs office for more information.

Tracking Orders

All shipped orders include tracking. You can track your order using the tracking number provided in your shipping confirmation email.

Damaged or Lost Packages

If your package is damaged during transit or lost, please contact us immediately at sales@davidjonessouthernafrica.co.za. We will assist you in filing a claim with the shipping carrier and work to resolve the issue promptly.

Contact Us

For any questions or concerns regarding shipping, please reach out to our customer service team at sales@davidjonessouthernafrica.co.za or call 0117943072.

Changes to the Shipping Policy

David Jones Southern Africa reserves the right to modify this shipping policy at any time. Any changes will be updated on this page.

Thank you for shopping with David Jones Southern Africa! We appreciate your business and strive to provide the best possible service.